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BTS MY HAppy Crate 2022
FREQUENTLY ASKED QUESTIONS
MY HAPPY CRATE REGULAR SIZE FAQs
Our team curates quality merch based on your chosen crate themes and brings together a collection of goods every fan should have! You can expect goods to range from Outfits, accessories, photo cards and a lot of variety of fan merch! If you're a fan or know someone who is, this crates are a must-have!
On average, a regular Happy Crate would include 4-6 high quality valuable items in each crate. You are guaranted happiness in every crate!
The Regular Happy Crate Box measures 9” x 9” x 4"
Please be guided accordingly.
We recommend sizing up by one or two sizes as Asian size tend to be smaller than American or European sizes.
SMALL: Shoulder: 55cm / Bust: 110cm / Length: 71cm / Sleeve: 43cm *Asian sizes tend to run smaller than US sizes, we suggest you size up by one or two sizes!
MEDIUM: Shoulder: 56cm / Bust: 114cm / Length: 73.5cm / Sleeve: 44cm *Asian sizes tend to run smaller than US sizes, we suggest you size up by one or two sizes!
LARGE: Shoulder: 57cm / Bust: 118cm / Length: 75cm / Sleeve: 45cm *Asian sizes tend to run smaller than US sizes, we suggest you size up by one or two sizes!
XLARGE: Shoulder: 58cm / Bust: 122cm / Length: 76.5cm / Sleeve: 46cm *Asian sizes tend to run smaller than US sizes, we suggest you size up by one or two sizes!
XXLARGE: Shoulder: 59cm / Bust: 126cm / Length: 79cm / Sleeve: 47cm *Asian sizes tend to run smaller than US sizes, we suggest you size up by one or two sizes!
XXXL and above shirt sizes are available upon request. Please reach out to support team at support@myhappycrate.com to verify availability.
*Some crates come with hoodies and sweatshirts. Note that sizing illustrated above are just base measurements on a T-Shirt and is subject to slight difference in actual item sizing
This service is not available at the moment. Crates are currently 1 group/crate. However, you may change your crate theme, please reach out to support@myhappycrate.com for crate theme changes without the need of subscribing to a separate crate. Changes is subject for approval depending on crate not being prepared or shipped yet. If you intend to make changes, please let us know ahead of time, preferrably 5 days before the month of scheduled delivery.
Yes, you absolutely can subscribe to as many crates as you wish. Note that each time you add a crate to cart, you would have to answer a questionnaire (about your shirt size, bias etc) for each of your crates. Please answer each questionnaire completely and review your order list at the Order Summary page. At the order summary page, you will be able to modify your orders as you intend.
The Regular Happy Crate is $69.95 per crate shipped every 2 months. In total, we ship 6 boxes in a year. Subscribers will be charged $69.95 every 2 months upon renewal.
My Happy Crate subscribers gets the Happy Craters Subscriber VIP discount!
Yes. Please note that all Happy Crate subscriptions have a 2-crate commitment. This means that if you cancel, your cancellation will take into effect after you get charged for your second crate.
Needless to say, you can still cancel anytime and your subscription will no longer renew after your second crate. If you have received more than 2 crates already, then your cancellation will take effect
Immediately. Note that cancelling will only cancel the next renewal. You will still continue to receive the most recent paid crate and the cancellation will take effect for future crates. Cancellations will not provide a refund for paid boxes.
Reach out to us via Live Chat or email at support@myhappycrate.com for further assistance :)
You will be billed immediately as soon as you place an order.
For subscription customers, you will be billed the moment you sign up. Your renewal will then be on approximately the same date every 2 months. For example, if you subscribe on February 2024, your renewal will be billed on April 2024.
Happy Crate Delivery Schedule 2024
January 2024
March 2024
May 2024
July 2024
September 2024
November 2024
Depending on the month which you have placed your order, your order will be included in each respective cycle.
If the type of crate that you ordered DOESN'T have a subscription option, your crate will be typically shipped in 7-10 days after you placed your order.
Yes, definitely! Note that each time you add a crate to cart, you would have to answer a questionnaire (about your shirt size, bias etc) for each of your crates. Please finish answering each questionnaire completely and review your order list at the Order Summary page. At the order summary page, you will be able to modify your orders as you intend. If you experience any difficulty ordering, reach out to our support team via Live Chat or email at support@myhappycrate.com
Delivery would normally take 7-10 business days on average after we have shipped your package. Tracking number will be emailed to you once shipped. If you require assistance or want to ask for updated status of your package, kindly email support@myhappycrate.com. Once we ship your order, you will receive email updates with a tracking number. You can also message us on our live chat at myhappycrate website or email our super friendly support team at support@myhappycrate.com
ORDERING
Yes, you can! Just simply ADD the crates to your cart and answer each questionnaire (asks about your bias, shirt size etc.) for each of your chosen crate. Note that you have to finish answering each questionnaire before you are redirected to the order summary page. You can then edit your final orders once you are in the order summary part of the check out page.
In most cases, Yes. Reach out to our support team immediately either by messaging us on our LIVE CHAT in our website or by emailing us (preferred) at support@myhappycrate.com. We may not be able to modify orders in cases when the order has already been sent to fulfillment and/or already been shipped.
For any other changes, such as change of address or contact information, please reach out to support@myhappycrate.com.
If you have subscribed and wishes to cancel, your subscription will cancel after the 2 crates commitment. Please see My Happy Crate Subscription FAQs above.
PAYMENTS & PRICES
We accept Paypal and major credit cards.
Absolutely! Our payment processing system is 100% secure. Our technical internet security team is dedicated to giving you a safe and secure shopping experience
Our prices are in US Dollars. You can purchase using your country's currency but will be charged the US Dollar equivalent upon checkout.
SHIPPING & TRACKING ORDERS
Shipping is calculated upon checkout based on your location and crates purchased. It will be shown upon checkout before you pay :)
Due to the present restrictions in shipping ports worldwide, My Happy Crate shipping is currently only available for the following countries:
United States of America*, Canada, United Kingdom, France, Germany, Belgium, Italy, Spain, Sweden, Australia, Japan, Luxembourg, Ireland, Greece, Bulgaria, Finland, Singapore, Greece, Austria, Croatia, Czech Republic, Romania, Denmark, Mexico, Hungary, Malaysia, Estonia and Portugal
We will be open to more countries once the pandemic restrictions have eased.
*USA shipping is not available in 5 States ( Hawaii/Puerto Rico/Guam/Armed Forces Pacific/Alaska/ due to freight restrictions
Once we ship your order, you will receive an email update with a tracking number. You can also message us on our live chat at myhappycrate.com website or email our super friendly support team at support@myhappycrate.com
Oh how we wish governments would stop charging customs taxes, but unfortunately, that's not within our control. Some countries, not all, have imposed customs taxes and are randomly charged. Due to this, customs and duties charges are of full responsibility of the buyer.
Have more questions?
You can email us at anytime at support@myhappycrate.com and our friendly representatives will gladly assist you. We typically respond to your emails within 24-72 hours. Furthermore, we have a 24/7 live chat support in our website myhappycrate.com. Please feel free to message us at anytime!